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After receiving the message, you do not need to immediately run to the department.
The details of delivery information were explained to the client / Photo: 24 channel
Clients of “Nova Poshta” should come to the department some time after receiving the message about the arrival of the parcel, so it is not always possible to pick it up right away.
One of the company’s clients drew attention to this.
“A new idiotic trick from New mail: come in 1-2 hours after receiving an SMS that the parcel can be picked up. Why bother sending an SMS mailing if you are not ready to issue it?” Facebook.
The representative of “New mail” reacted to the post, confirming the existence of the problem. As a company employee wrote, messages arrive 15 minutes before the arrival of the cargo in a specific geofence.
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“Usually this time is enough for unloading the car. A delay can really arise if colleagues in the department do not have time to unload the car or the driver is delayed on the way to the department. However, we know about the problem and are improving the information technology to avoid such cases. We agree with you, two hours is a significant period of time, there should not be such a waiting time, “the message says.
The client was also asked to provide the shipment number in order to understand the details of the situation.
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