An American AI company, which created the first chatbot, opened an R&D center in our country

Bulgaria is already attracting investments from the artificial intelligence boom
(photo: CC0 Public Domain)

The American company for artificial intelligence LivePerson directs its development units to Bulgaria, and this process has started at the beginning of 2023, the company’s office in Bulgaria announced.

For several years, on a contractor basis, LivePerson has maintained its product on the territory of our country, but since the beginning of this year, it has opened an R&D development center in our country. The company’s executive director for Bulgaria is Alexander Raichev, who has 20 years of experience in the IT industry, developing teams in corporations such as SAP and VMware.

“In today’s turbulent times for the IT industry, it is a positive signal for Bulgaria that an American company, with an almost 30-year history in the development of artificial intelligence applications, decided to invest in our country, expanding its activities in all units of its product line in our country”, said Raychev.

LivePerson has offices in Israel, Japan, USA, Italy, Germany, Great Britain, Poland, and now Bulgaria. The company’s concept of remote work conditions the presence of the teams all over the world.

LivePerson was the first in the world to create a web-based chatbot in 1995, at the dawn of the Internet. Since then, the company continues to develop its product, attract more and more customers and develop unique Machine Learning (ML) algorithms with Natural Language Understanding (NLU) and Natural Language Processing (Natural Language Processing, NLP).

“We are already in another revolutionary stage of artificial intelligence, through generative AI, where customer expectations are high, technologies are rapidly developing and businesses must offer innovative options for customer experience,” said Raychev.

The company is developing its AI platform for customer communication by integrating SMS, Facebook Messenger, Whatsapp, Viber, as well as “voice over” technologies for self-learning artificial intelligence.

In about a month, LivePerson hired 35 specialists and plans to increase their number to 130 by the end of the year. The plans for next year are even more ambitious, but realistic given the prospects for the development of artificial intelligence and the algorithms that are used for this, Raychev pointed out.

LivePerson now also has its own office in the business center Office X Business Garden, which will accept employees who want to work there, although the company’s concept is to work remotely.

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